Shipping policy

Shipping Area

• We currently ship to New Zealand addresses only.
• Orders cannot be shipped internationally at this time.

Dispatch Times

• Orders are dispatched the same day if placed before 11:30 AM NZST on business days.
• Orders placed after 11:30 AM, on weekends, or public holidays will be dispatched the next business day.

Delivery Times

• Shipping times depend on the item’s size and the NZ Post service used.
• Most orders are delivered within 1–2 business days after dispatch.
• Tracking information is provided via email once your order ships.

Shipping Costs

• Postage is calculated based on the size and weight of the item at checkout.
• You will see the exact cost before completing your order.

Packaging

• All items are carefully packaged to prevent damage during shipping.
• Fragile items, collectibles, and games are packaged with extra care to ensure they arrive in the condition described.

Lost or Damaged Items

• If your item is lost or damaged in transit, please contact us immediately at contact.12jam@gmail.com
• We will work with NZ Post to resolve the issue.

Returns & Faulty Items

• Please see our Return & Refund Policy for information on faulty items.
• 12JAM covers return postage for faulty items.